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The Future Workforce: Disruption or Destruction? Over the past 2 years, we have witnessed an acceleration of technological advances.  Many of which have focused on automation, artificial intelligence, virtual reality, machine learning, robotics, etc.  These advances are clearly illustrating how technology innovation can compete with or beat our current workforce at both task oriented and subjective activities.   As organizations are contemplating their future and digital transformation approach, they are weighing their options to determine where they should place their bet to achieve  the best value. Will this value be obtained through a Human Workforce, Machine Workforce, or a Hybrid Workforce. The question on everyone's mind is, will the future workforce be disrupted or destroyed? To set the ground work, let's define the difference between disruption and destruction.  According to Dictionary.com:  Disruption =  a "...

A little of 20 years ago I accepted my first HR position. As a HR generalist, I was given the opportunity to be everything to everybody. While in this role, I also had my first experience with Service Delivery. To level set, at that time a service center was "best practice" and manager and employee self-service meant that you were given the opportunity to receive HR services as long as you came to HR between 8am - 5pm. To help streamline the process, IT decided to roll out an "employee portal", which was designed to the be the one stop shop for all things. The portal was the first attempt to leverage technology to deliver self-service and became known as Tier 0. However, since no one took accountability for managing the content after a short period of time, all things, meant all things. The experience can only be described as going to the local dump. There appeared to be a method to the madness, but resulted in confusion and a lot of useless stuff. In the end...

Should I Stay or Should I Go?  (Blog 1 of 2) In 1982 an English Punk Rock Band named "The Clash" released their popular song "Should I Stay or Should I go". This song outlines a couple indecisive about their future. Regardless of the outcome, there will be obstacles and challenges to overcome,"If I go there will be trouble, and if I stay there will be double". Pondering on the lyrics, it made me ask this question. Would I "stay" and deal with the same challenges, only to achieve the same results, or Would I "go" and face new challenges with the opportunity to achieve new results? HR is it a serious tipping point and needs to make a decision on its future. Although we have seen some progress, HR remains in the balance between transactional and strategic. Will HR settle for status quo or make a commitment to digitally transform? According to a study released on September 5, 2017 by KPMG "Which lens are you using", ...

Change is Like a Roller Coaster You have been waiting in line for the past hour and you finally take your seat. As the announcement blares over the loudspeaker, the overhead bar lowers and firmly presses against your chest. The anticipation is at its peak as the sound of the cars are being pulled to the top of the crest, Click, Click, Click. The silence is deafening and you begin to question your decision. In a matter of seconds, the following emotions race through your mind: fear, uncertainty, and depression. Although many have experienced this roller coaster before, for others, this is very new. Depending on your past experience the situation will be very different. Why is change so difficult and unpredictable? The truth is, its not. Thousands of hours have been spent in researching the causes, effects, and attributes of change. There are several white papers, communities, models, etc. that outline the change process. The challenge is not the what, the challenge is in the how. ...